Metal Roofing Panels, Metal Shingles, and Metal Siding (800) 615-8416

Online Store Shipping and Return Policy

Shipping & Return Policy

Shipping Policy

Handling Time:

All items that show the amount of product in stock (ie:”15 in stock”) are shipped/in stock from/at our Burton, MI location. Most orders are shipped within one day of payment being received. Some items like steel roofing panels, steel trims, and Hardy Rib Snow Rail may have additional lead times. Those additional lead times will be stated on the individual products page.

Backordered Items:

Small Items– Some small items may become back-ordered. If the item is eligible for back order you will be notified prior to purchasing. Items that are back-ordered typically take an additional 2-10 days to ship from the factory/supplier. If this time frame increases we will notify you as soon as possible.

Metal Trims 10′ and 12′ lengths– Metal trims that are back-ordered will be manufactured within 24 hours of your order being placed. If you placed an order with metal panels your trims would be complete at the same time your panels would be completed.

Shipping Method:

For the 48 contiguous states, we ship our products through USPS, UPS, FedEx, or LTL Freight. This depends on the weight and size of your order. If LTL freight you will be contacted prior to shipment.

Some items are for in-store pickup only. These items will clearly state they are for pick up only.

Shipping Rates:

Shipping rates from USPS or FedEx are calculated directly from the shipping company.

All free or flat rate shipping options are for the 48 contiguous United States. Shipments going to Alaska or Hawaii will be priced based on USPS or FedEx rates.

Shipping Times:

All items that show the amount of product in stock are shipped from our Burton, MI location.

The shipping times below are estimates and are for the 48 contiguous states.

Economy Shipping 2-6 business days

Standard Shipping 1-4 business days (most arrive within 3 days)

FedEx Ground 1-4 business days (We may also ship using USPS Priority Mail® or UPS Ground)

FedEx Standard Overnight 1 business day not including weekends or handling time. (We may also ship using UPS Overnight)

Please Recycle! All packaging material is recyclable. Please think about the environment before disposing of your packaging.

In-Store Pickup:

Some items are for in-store pickup only. These items will clearly state they are for pick up only.

All items that show the amount of product in stock (ie:”15 in stock”) are from our Burton, MI location.

For directions or hours please click here.


Returns/Exchanges

All returns/exchanges must be made within 30 days of receiving the item. You will need to submit a return request before sending your items back or the return process may be delayed. Return shipping is to be paid by the purchaser*. There are no returns/exchanges on metal roofing/siding panels or special order products. All returned/exchanged items must be in new/unused condition. There is a 25% restocking fee for returned/exchanged metal trims. Original shipping cost is non-returnable.

*If the item was received damaged, the wrong item was sent or is defective. We can send a replacement item or you have the option to return the item. Of course, in that case, we would waive the restocking fee and we will provide the return shipping label with postage. Please attach photos for the above claims when you are in the request a return system.

To complete a return/exchange request please call 800-615-8416 or Click Here. 

 

 

Page last updated 02/18/2020

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