Metal Roofing Panels, Metal Shingles, and Metal Siding (800) 615-8416

Online Store Shipping and Return Policy

Shipping, Payments, & Return Policy

Shipping Policy

 

Handling Time:

All items that show the amount of product in stock (ie:”15 in stock”) are shipped/in stock from/at either our Burton or Grand Blanc, MI location. Most orders are shipped within one day of payment being received. Some items like steel roofing panels, steel trims, and Hardy Rib Snow Rail may have additional lead times. Those additional lead times will be stated on the individual products page.

Allocation Limits on Items:

Due to the lead times and allocation limits some of our items are experiencing, we have put in place allocation amounts on certain items. These items when selected will only allow so many of a certain product to be added to the cart per order. Additionally, the allocation amount is per customer/ship-to address/bill to address per month. We reserve the right to cancel or alter any order, not within allocation compliance. We are sorry for any inconvenience this will cause.

Backordered Items:

Small Items– Some small items may become back-ordered. If the item is eligible for back order you will be notified prior to purchasing. Items that are back-ordered typically take an additional 2-10 days to ship from the factory/supplier. If this time frame increases we will notify you as soon as possible.

Metal Trims 10′ and 12′ lengths– Metal trims that are back-ordered will be manufactured within 1-5 days of your order being placed. If you placed an order with metal panels your trims would be complete at the same time your panels would be completed.

Shipping Method:

For the 48 contiguous states, we ship our products through USPS, UPS, FedEx, or LTL Freight. This depends on the weight and size of your order.

In some cases when an order weighs over 150 pounds, we may call to inform you that we need to ship your items LTL freight. This would be at no additional cost to you. LTL freight will only be available to orders shipped to a commercial business with a loading dock or forklift.

Some items are for in-store pickup only. These items will clearly state they are for pick-up only.

If you are in need of an MMMS delivery service for a metal panel order, you will need to contact customer service and purchase your materials in-store or over the phone. Online orders are not eligible for MMMS delivery.

Shipping Rates:

Shipping rates from USPS or UPS are calculated directly from the shipping company using our account rates. This ensures we can offer the lowest shipping cost to you.

All free or flat rate shipping options are for the 48 contiguous United States. Shipments going to Alaska, Hawaii, or Canada will be priced based on our USPS or UPS account rates.

If we discover our online shipping calculator has significantly overcharged you due to a calculation error we will issue a return for the overcharged amount.

Shipping Times:

Within the 48 contiguous United States:

All items that show the amount of product in stock are shipped from our Burton, MI location.

The shipping times below are estimates and are for the 48 contiguous states.

Economy Shipping 2-6 business days (Shipped via USPS or UPS Ground)

Standard Shipping 1-4 business days (Shipped via USPS or UPS Ground)

USPS First Class Mail 1-7 business days

USPS Priority Mail 1-4 business days

USPS Priority Mail Express 1-2 business days

UPS Ground 1-4 business days

UPS Overnight 1 business day, not including weekends. Orders must be placed before 1 pm EST to ship the same day.

LTL Freight 1-7 business days, not including weekends. (Estimated and may be up to 3 weeks although unlikely)

All shipping times outlined above are estimated times based on the previous experience with the shipping services.

Alaska or Hawaii  United States

USPS First Class Mail 4-20 business days

USPS Priority Mail 3-15 business days

USPS Priority Mail Express 1-3 business days

UPS Ground 3-7 business days (We may also ship using FedEx Ground)

UPS Overnight 1 business day, not including weekends. Orders must be placed before 1 pm EST to ship the same day.

International Shipments to Canada:

Standard International (USPS/Canada Post)- estimated arrival within 2-15 business days.

UPS Worldwide Expedited- estimated arrival within 2-7 business days.

UPS Worldwide Express- 1-4 business days.

All shipping times outlined above are estimated times based on the previous experience with the shipping services.

The purchaser is responsible for any brokerage, duties, or taxes assessed by local agencies for all methods of international shipping on our site. None of the fees that may be assessed will be collected by Mid Michigan Metal Sales LLC. Please consult your local or federal authorities to determine if you will be assessed the fees listed above.

It is the responsibility of the purchaser to ensure the products purchased from our site will be in accordance with all local laws and regulations. The information regarding the products including product manuals, instructions, safety labels, etc. may not be in the language of the destination country.

In-Store Pickup:

Some items are for in-store pickup only. These items will clearly state they are for pick up only.

All items that show the amount of product in stock (ie:”15 in stock”) are from our Burton or Grand Blanc, MI locations.

For directions or hours please click here.

 

Please Recycle! All packaging material is recyclable. Please think about the environment before disposing of your packaging.

 


Payments

Payment methods:

We offer two payment methods for purchases made on our online store.

  • PayPal (USA/Canada)
  • Credit Card (USA Only)

Bill To Address:

To ensure we can continue to offer the lowest pricing and shipping to our customers, all Bill To addresses must match the billing address of the Credit card used at the time of purchase.

 


Returns/Exchanges

All returns/exchanges must be made within 30 days of receiving the item. You will need to submit a return request before sending your items back or the return process may be delayed. Return shipping is to be paid by the purchaser*. There are no returns/exchanges on metal roofing/siding panels or special order products. All returned/exchanged items must be in new/unused condition. There is a 25% restocking fee for returned/exchanged metal trims. Original shipping cost is non-returnable.

*If the item was received damaged, the wrong item was sent, or is defective. We will send a replacement item and return postage for the item(s) received or you have the option to return the item and cancel the order. Of course, in that case, we will provide the return shipping label with postage. Please attach photos for the above claims.

To complete a return/exchange request please call 800-615-8416 or email us using the contact form on this page here. 

Page last updated 10/12/2021

 

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