Metal Roofing Panels, Metal Shingles, and Metal Siding (800) 615-8416

Online Store Shipping and Return Policy

Shipping, Payments, & Return Policy

Shipping Policy

 

Ship To Address:

To reduce the number of fraudulent charges through our online store and to continue offering the pricing we can on our products offered. Our policy regarding shipping addresses is that we only ship to the billing address for the credit card used at the time of purchase. We will not ship to any other address provided. This is to ensure we can reduce the amount of fraudulent activity through our online store.

If you add a request to ship to a different address we will, unfortunately, have to cancel your order.

Handling Time:

All items that show the amount of product in stock (ie:”15 in stock”) are shipped/in stock from/at our Burton, MI location. Most orders are shipped within one day of payment being received. Some items like steel roofing panels, steel trims, and Hardy Rib Snow Rail may have additional lead times. Those additional lead times will be stated on the individual products page.

Backordered Items:

Small Items– Some small items may become back-ordered. If the item is eligible for back order you will be notified prior to purchasing. Items that are back-ordered typically take an additional 2-10 days to ship from the factory/supplier. If this time frame increases we will notify you as soon as possible.

Metal Trims 10′ and 12′ lengths– Metal trims that are back-ordered will be manufactured within 24 hours of your order being placed. If you placed an order with metal panels your trims would be complete at the same time your panels would be completed.

Shipping Method:

For the 48 contiguous states, we ship our products through USPS, UPS, FedEx, or LTL Freight. This depends on the weight and size of your order.

If LTL freight has been chosen you will be contacted prior to shipment if there are any additional charges to the cost. LTL Freight should not be selected if you have your items shipped to a residential home. All charges shown for LTL freight on our site are charges for addresses to a Commercial Business with a Forklift or Loading Dock. Any addons needed past that will be added to the cost shown and billed separately.

In some cases, we may call to inform you that we can ship your items LTL freight at no additional cost to you.

Some items are for in-store pickup only. These items will clearly state they are for pick up only.

If you are in need of an MMMS delivery service for a metal panel order, you will need to contact customer service and purchase your materials in-store or over the phone. Online orders are not eligible for MMMS delivery.

Shipping Rates:

Shipping rates from USPS or UPS are calculated directly from the shipping company using our account rates. This ensures we can offer the lowest shipping cost to you.

All free or flat rate shipping options are for the 48 contiguous United States. Shipments going to Alaska, Hawaii, or Canada will be priced based on USPS or UPS rates.

If we discover our online shipping calculator has significantly overcharged you due to a calculation error we will issue a return for the overcharged amount.

Shipping Times:

Within the 48 contiguous United States:

All items that show the amount of product in stock are shipped from our Burton, MI location.

The shipping times below are estimates and are for the 48 contiguous states.

Economy Shipping 2-6 business days (Shipped via USPS or UPS Ground)

Standard Shipping 1-4 business days (Shipped via USPS or UPS Ground)

USPS First Class Mail 1-7 business days

USPS Priority Mail 1-4 business days

UPS Ground 1-4 business days (We may also ship using FedEx Ground)

UPS Overnight 1 business day, not including weekends. Orders must be placed before 1 pm EST to ship the same day.

LTL Freight 1-7 business days, not including weekends. (Estimated and may be up to 3 weeks although unlikely)

All shipping times outlined above are estimated times based on the previous experience with the shipping services.

Outside of the 48 contiguous United States including Canada:

USPS International- estimated arrival within 2-21 business days.

UPS Worldwide Expedited- estimated arrival within 2-7 business days.

All shipping times outlined above are estimated times based on the previous experience with the shipping services.

International Shipments to Canada:

The purchaser is responsible for any brokerage, duties, or taxes assessed by local agencies for all methods of international shipping on our site. None of the fees that may be assessed will be collected by Mid Michigan Metal Sales LLC. Please consult your local or federal authorities to determine if you will be assessed the fees listed above.

It is the responsibility of the purchaser to ensure the products purchased from our site will be in accordance with all local laws and regulations. The information regarding the products including product manuals, instructions, safety labels, etc. may not be in the language of the destination country.

In-Store Pickup:

Some items are for in-store pickup only. These items will clearly state they are for pick up only.

All items that show the amount of product in stock (ie:”15 in stock”) are from our Burton, MI location.

For directions or hours please click here.

 

Please Recycle! All packaging material is recyclable. Please think about the environment before disposing of your packaging.

 


Payments

Payment methods:

We offer two payment methods for purchases made on our online store.

  • PayPal (USA/Canada)
  • Credit Card (USA Only)

Bill To/Ship To Addresses:

To ensure we can continue to offer the lowest pricing and shipping to our customers, all Bill To/Ship To addresses must match the billing address of the Credit card used at the time of purchase.

 


Returns/Exchanges

All returns/exchanges must be made within 30 days of receiving the item. You will need to submit a return request before sending your items back or the return process may be delayed. Return shipping is to be paid by the purchaser*. There are no returns/exchanges on metal roofing/siding panels or special order products. All returned/exchanged items must be in new/unused condition. There is a 25% restocking fee for returned/exchanged metal trims. Original shipping cost is non-returnable.

*If the item was received damaged, the wrong item was sent, or is defective. We can send a replacement item or you have the option to return the item. Of course, in that case, we would waive any restocking fee and we will provide the return shipping label with postage. Please attach photos for the above claims when you contact us regarding a claim like stated above.

To complete a return/exchange request please call 800-615-8416 or email us using the contact form on this page here. 

Page last updated 6/10/2021

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